Newtownards Virtual Office Service

Service Hotline: (UK) +44 020 8144 9689 / (Ireland) +353 083 869 9455

About Hedi Lee Compliance and Due Diligence Contact Us


	Newtownards Virtual Office Service

44a Frances Street,

Newtownards BT23 7DN

(020) 8144 9689

[email protected]

Appointment in advanced

Please inform us by call for all service (including mail collection)

Newtownards Bus Station

10a

10d

307a

307b

307c

307d

Promotion fee

Prepay one year

Service Schedule:

Registered Office Service

£ 38 + VAT

Mail scanning and email forwarding

£ 5 + VAT

Company registers management and update

£ 197 + VAT

£ 240 + VAT

Total service fee

Prepay one year and Company Registration

Service Schedule:

Company registration fee

£ 100 (No VAT)

Labour cost of prepare the Company registration

£ 75 + VAT

Registered Office Service

£ 38 + VAT

Mail scanning and email forwarding

£ 5 + VAT

Company registers management and update

£ 142 + VAT

£ 360 + VAT

Total service fee

Mail and Parcel Sorting Service

Incoming Mail

	All-Inclusive Collection We collect all incoming correspondence daily, including Official Statutory Mail (HMRC, Companies House), General Business Mail, Advertisements, and Suspected Scam/Unsolicited Mail.
	Mandatory KYC & Recipient Authorization Mail is ONLY accepted for the Registered Company Name and Individuals (Directors/Shareholders) who have successfully completed our full KYC and ID verification process.
	Automatic Rejection Policy Any mail addressed to unregistered individuals or new officers NOT yet declared to us will be automatically rejected and Returned to Sender (RTS) without notice to prevent AML (Anti-Money Laundering) non-compliance.
	Statutory Scanning (Complimentary) Official Statutory Mail is opened and scanned free of charge for the first 50 pages per individual envelope.
	Overage Charges For any single envelope exceeding 50 pages, a fee of £2 + VAT applies for every additional 10 pages (or part thereof).
	Sorting & Safety All mail is sorted daily; however, we reserve the right to flag or filter suspected fraudulent correspondence to protect your business interests.

Privacy Protection
By utilizing our Director Service Address at no additional charge, your residential address remains shielded from the public register at Companies House, ensuring your personal privacy is fully protected.

Complimentary Digital Access
All official statutory mail is eligible for FREE opening and high-resolution scanning. (Terms, Conditions, and Fair Use Policies apply).

Incoming Parcel (Recipient should be the Company)

Pre-booked Deliveries Only
We only accept parcels with a verified pre-booking. A Pre-booking Fee of £25 + VAT per day applies.

	Size & Weight Limits: Maximum dimensions: Shoebox size (30x20x15cm); Maximum weight: 1kg. Oversized or unbooked items will be rejected.
	Strict Return-Address Ban Using our address as an e-commerce "Product Return Address" is strictly prohibited. Breach of this policy results in Immediate Account Termination and an RP07 filing.
	Storage & Disposal Accepted parcels must be collected within 14 days. After this period, items will be disposed of via confidential waste at the client's expense. We assume Zero Liability for the contents.
	Recipient Verification Parcels MUST be addressed to the Company Name only. Items addressed to unregistered individuals will be refused.

Why choose the service by Hedi Lee?

The Hong Kong Friendly
service provider

The Fully One-stop
service provider

Gain lot of experience in UK
over the years

The valid licence holder
service provider

The Hongkonger team and Hedi Lee well know and understand the business needs for Hongkonger in Northern Ireland, and down-to-earth relevant business information and service suggestions. It makes our customers allowing to obtain effective business matters and avoid local misunderstandings due to Hong Kong background.

Different from local service providers, we provide the truly one-stop service with one fixed price, and will never increase the price midway. From the formation of company, filing of annual statutory documents and corporation tax filing, our team can provide the reliable and pragmatic service to your business.

The network expand in Great Britain on 2020 and first service center in Northern Ireland on 2023. The team members hold the valid practicing certificate issued by the British Professional Regulatory body.

The "Company Service Provider" licence, Corporation Tax, Payroll Tax and VAT agency licence are issued by the HMRC. We are the direct first hand provider and not as the intermediary agency. The services are strictly regulated by the government and provide customers with the greatest protection of their rights and interests.

SERVICE NOTE AND REMARK

Part A: Pricing, Service Classification and VAT Treatment

Currency

All prices are listed in Sterling (GBP) and exclude 20% UK VAT.

2.	Category A: Land-Related Services (Subject to 20% VAT)

	Items	Registered Office Address (£38) and Mail Handling (£5).
	Legal Basis	Pursuant to Schedule 4A, Paragraph 1 of the VAT Act 1994, services directly related to land are supplied where the land is situated (i.e., the United Kingdom).
	Tax Status	These are classified as land-related or ancillary services. Under UK tax law, the "Place of Supply" is always the UK. Standard-rate 20% VAT applies to ALL customers, regardless of their location.

3.	Category B: Professional & Administrative Services (B2B Tax Treatment)

		Items	Company Registers Management (£142 / £197) and Company Registration Labour Costs (£75).
		Legal Basis	These services are governed by the "General Rule" under Section 7A of the VAT Act 1994.



Tax Status for UK Clients

			Definition	Any company incorporated in the UK (Companies House registered), or any individual resident in the UK.
			Important Clarification	A UK-registered company is legally defined as a "UK Establishment." Standard 20% VAT applies to these services even if ALL directors and shareholders reside outside the United Kingdom.



Tax Status for Non-UK Business Entities (B2B)

			Definition	Business entities incorporated and established entirely outside the UK (e.g., an Ireland Ltd) with no UK presence.
			Important Clarification	These professional services are treated as "Outside the Scope" of UK VAT (Service Export). Proof of overseas incorporation must be provided.

Statutory Fees (Disbursements)

Fees paid to government authorities (e.g., £100 Registration Fee) are Disbursements. These are passed at cost and are Outside the Scope of VAT.

Part B: Definitions of VAT Treatment

1.	UK Clients (Subjects to 20% VAT)

		Definition	Any company incorporated in the UK (Registered at Companies House), or any individual/sole trader habitually resident in the UK.
		Clarification	Even if all directors and shareholders reside outside the UK, a UK-registered company is legally a "UK Establishment". Therefore, all services provided to a UK Limited Company are subject to standard-rate VAT, regardless of the physical location of its officers.

2.	Non-UK Business Entities (B2B - Outside the Scope)

		Definition	A business entity incorporated and established outside the United Kingdom (e.g., an Ireland Limited Company) that has no business establishment within the UK.
		Clarification	To qualify for VAT-exempt billing on professional services, the customer must provide valid proof of overseas business registration (e.g., Certificate of Incorporation).

Part C: Statutory Compliance & Labour Costs

1.	Service Scope	The "Company Registers Management" and "Labour Cost" fees cover the professional man-hours required for active statutory monitoring under the Economic Crime and Corporate Transparency Act (ECCTA) 2023.
2.	Due Diligence	Customers must provide Proof of Identity and Address in Original or Certified True Copy.
3.	Anti-Money Laundering	For share capital exceeding £1,000, proof of wealth (e.g., bank statements) is mandatory. Applications may be rejected if details are insufficient.
4.	Trusts	We do not accept customers operating as a "Trust".

Part D: Mail Handling and Recipient Integrity

1.	Full Legal Name Required	Mail must be addressed to the full legal name (e.g., TAI MAN CHAN). Use of unofficial initials or nicknames (e.g., PETER CHAN) will result in the mail being returned to sender.
2.	Signature	All registered mail must be signed using the customer’s registered name.
3.	Prohibitions	Our address CANNOT be used for Vehicle Insurance, DVLA (GB), or DVA (NI) registration. Unauthorised use may lead to immediate termination.

4.	Strict Prohibition on Online Returns & RP07 Enforcement

	Prohibited Use	Our address MUST NOT be used as a "Return Address" or "Shipping Address" for any online marketplaces or e-commerce platforms (e.g., Amazon, eBay, TikTok Shop, Shopify). We do not operate as a fulfillment center and cannot handle commercial returns.
	Immediate Termination	Any breach of this policy will result in immediate termination of all services without prior warning. No refunds will be issued for any remaining service period.
	RP07 & Default Address	Upon issuance of a Termination Notice, you must remove our address from Companies House and all platforms within 14 calendar days. If you fail to comply, we will unilaterally file Form RP07 (Application to change a company’s disputed registered office address) with Companies House. This will result in your company being moved to the Companies House Default Address, which may negatively impact your company's credit rating and good standing.
	Liability	We assume no liability for parcels disposed of after 14 days or those received due to unauthorized address use.

Part E: Administrative and Payment Terms

1.	Deposits	A £20 deposit is required for Registered Office Mail, refundable within 14 days of successful termination.
2.	Information Changes	Customers must inform us within 7 working days of any changes to directors or company details.
3.	Payment	All invoices must be settled via Bank Transfer, Card, or Direct Debit.
4.	Liability	We prepare documents based on information provided; no refunds for government rejections.
5.	No Refund Policy	We prepare documents based on provided info; no refunds if rejected by government authorities

Part F: Regional Scope and Amendments

1.	Market Scope	This page and its terms are strictly for the United Kingdom market only.
2.	Effective Date	This fee schedule and these terms are effective from 16 February 2026.
3.	Language Prevail	This document is translated into Chinese for reference only. In case of any conflict, the English version shall prevail.
4.	Right to Amend	We reserve the right to make amendments to these terms at any time and without prior notice.